To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there are any issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us immediately. If your order was placed on a weekend, please email us at firstname.lastname@example.org and we will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from Versionii.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Version 2 DOES NOT hold responsibility for any packages that state DELIVERED or BEING DELIVERED.
Just a reminder that you will receive shipping confirmation within 2-7 business days from the day the order was placed. After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information and we are no longer held responsible for your package. If your order says delivered and you did not receive it, you must contact your local post office directly. We do not issue refunds for packages once shipped and/or that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.